aripeskoe
(living in ghana)
20 September 2007
Adventures in Importing (part 3)

My school has a bus. It's all white and has the school name and logo neatly painted on the side. It's about the size of a mini-bus in America.  Comfortably it seats twenty or so, but when it's actually transporting students (which is rare) it's usually packed to twice its capacity. Mostly the school bus serves as a private gas guzzler for the headmaster, but it also helps out with various school errands.   One such errand would be transporting the school's new computers from the port back to the school.

 

A few days before the ship arrived at the port, I told my headmaster to reserve the school bus. The computers would soon be arriving and there could be no delay in getting them. He said that the school bus had broken down (something about the flux capacitor), but it was being fixed and would be ready on time. Right.

 

My agents at the port told me that it once the ship arrived, it would take a few days for the container to actually be removed and ready to be opened. I waited for their call, and when it never came I followed up. No later than next Tuesday I was told. Tuesday came and went, and I still had not heard anything. I called again. We'll call you when it's ready, I was told.

 

That Friday my father called me. He had been dealing with the shipping agent in New York since this saga began. He sounded strained (note that the American Heritage Dictionary has four definitions for strained. I am using the word here to mean, "having been passed through a strainer").

 

He had just talked with the New York shipping agent who told him that the container had indeed arrived at the port in Ghana, but…(pause here for dramatic effect)…US Customs ordered it to be immediately returned to the US without being opened. US Customs had informed the shipping line which had confiscated the container and was storing it at the port. No explanation was given nor was anyone even supposed to inform us.

 

I've only thought about US Customs as it relates to two issues. The first is port security, which Democrats used to bring up as evidence that Bush was not "protecting America."  Charles Schumer launched an investigation, I'm sure, and probably held a press conference at a port with several large color charts). The second issue is the importation of horses and guns for use at the 2012 Olympic Games.

 

From these two mental flirtations I have inferred that a) US Customs is tied up with homeland security so their job is somehow serious; b) US Customs follows, or at least is supposed to follow, strict government rules; and c) if you want them to change any of those rules it's best to ask them at least seven years in advance.

 

I assumed that trying to get US Customs to reverse its decision was a lost cause, but I suppose it's doesn't hurt to try. The New York shipping agent appealed to the local customs office. The agents at the port in Ghana asked the local authorities to intervene. A Ghanaian Minister of Parliament, who has a car in the same container, also asked the local customs authorities for help. Meanwhile, I visited a local fetish priest and asked him to make the director of US Customs turn into a frog (they have powers, I'm told).

 

Three weeks later, the container is still supposedly sitting at the port in Ghana. Apparently the problem was that the shipping line put the container on the ship before US Customs properly inspected it. From what I'm told, any container with a car inside is supposed to sit in the port for 72 hours before being loaded onto the ship. The shipping company may dispute this explanation and may try and blame the shipping agent. I'm kind of out of the loop.

 

And that's all I have to say about that…
 
 

Addendum #1: School has reopened.  

 
12 September 2007
Adventures in Importing (part 2)
Although the donation was secured in March/April, the computers did not actually leave the US until July. I can only speculate about the cause of the delay, but it turned out to be a useful setback (sort of).
 
Because the computers are for a school, I went to the ministry of education to get an exemption on duties, taxes, and VAT. Actually, in Ghana education falls under the auspices of the Ministry of Education, Science, and Sports, abbreviated MoESS because they recognize that using the acronym MESS would be silly. I submitted a bunch of paperwork (including something called a "bill of lading" from my shipping agent in New York) to the ministry. The ministry would write a cover letter and forward it all to the Ministry of Finance. Then Finance would write a letter to the VAT office. VAT would follow that with a letter to the customs authority, which, finally, would issue the exemption letter.
 
My contact at MoESS told me that this whole process would take a week. I laughed. "A week?!" I said to him, "Yeah, right. It probably takes you a week to put your pants on in the morning!" (I didn't really say that to him).
 
I gave it about a week and then called him. He said he would check on it and get right back to me. He didn't. So I called again the next day and pretty much the same thing happened. We repeated this process several times over the course of a month, and each time there was another excuse. "I'm out of the office. I'll call you later." "Let me check on that and get right back to you." "You'll have to speak up. I'm wearing a towel." Etc.
 
After about five weeks, I went to see him at his office. He insisted that the letter had gone to finance weeks ago. So, I went with one his subordinates to the appropriate office at finance. They had never received the letter, they claimed, and proved it by opening a composition book wherein the secretary keeps a handwritten log of all such requests they receive. Nothing says authority like a composition book, so that was that. Next we went to the office at MoESS that was supposed to have written a cover letter to finance. They too claimed to have never seen anything.
 
All of my paperwork had been lost. Apparently I spent weeks calling about nothing.
 
This was a frustrating setback, particularly since the computers had now left New York and were on their way to Ghana. If the exemption letter was not ready by the time the computers arrived, I would have to pay fees for storing them in the port until I had the letter.
 
So I started over. I called my new contact at MoESS almost daily. He would check on the progress by literally walking to the office at Finance and asking the secretary. After just a few days, she had typed the letter (it's a standard form letter), but the letter still needed her boss's signature. It took a week (a whole week) for him to sign this letter, and it would have taken longer if not for my new best friend at MoESS sitting in the finance office until 7:30 pm on a Friday holding the letter, waiting for it to be signed.
 
We similarly pestered the VAT and customs people, and to their credit, they acted rather quickly. Meanwhile, my shipping agent in New York emailed me to tell me that the computers would arrive in a matter of days. He also casually attached a new bill of lading to the email with some corrections. I hoped this would not present any problems.
 
Finally, I went to pick up the exemption letter from customs and saw that the old bill of lading number was featured prominently. I asked the customs official if they could correct the letter because I had a new bill of lading with a new number. No, I was told, because the letters from finance and from VAT also referenced the old bill of lading number so I would have to start from the beginning. But couldn't customs just issue a new letter and copy it to finance and VAT? Finance is a freakin' black hole! Please don't make me go back there! No, I was told, customs' slogan is something like "assume everyone is trying to commit fraud" and they need to be extra careful (actually, a second customs official interjected, that's no longer the slogan).
 
In addition to restarting the process, I would also have to go to the port and retrieve a copy of the now worthless exemption letter. Both the original and the copy sent to the port would have to be returned before I could get the new exemption letter.
 
Finance was, undoubtedly, thrilled to see me and my new best friend from MoESS again. But they were understanding of my situation and completed the letter (and signed it) that same afternoon.
 
The next week I took my exemption letter to the port to claim the copy. I have a contact there called a clearing agent. This is the person (or business) that "processes" the shipment and has the authority to remove items from the port. My clearing agent brought me to the appropriate customs office. We were told that no such letter had arrived. So I left the exemption letter with the clearing agent who said he would come get the letter for me. Three days later, I received a call from him. In fact, the original exemption letter is fine. The "corrected" bill of lading sent by my shipping agent had been a mistake.
 
In other words, my third round with the ministries had been for nothing.
 
The next day I went back to customs to confirm that the old letter was still "in the system" and would still be OK at the port. Yes, it still was. Finally, this confusing and frustrating process was finished. My computers were set to arrive and I would be able to bring them to my school without paying any taxes.
 
Or would I? Find out in the exciting final chapter of the Adventures in Importing Trilogy…
 
01 September 2007
Adventures in Importing (part 1)

Several months ago my father was able to get twenty computers donated to my school. They come from a corporation in New York whose annual revenue exceeds Ghana's gross domestic product, probably by about a factor of two. This company was moving offices, and I suppose when a corporation of that size moves offices they discover that they have a bunch of computers that need a new home.

 

So, for me, getting the donation was relative easy. (Step 1 – send an email to my father. Step 2 – wait for a reply.) The real challenge was figuring out how to get them from Manhattan to my school.

 

I searched the internet for shippers to Ghana, but my efforts were futile. Shippers do indeed have websites, but ships going from New York to Ghana are massive and require that you send at least a forty-foot container.

 

Luckily, there's a man in my town that lived in the US (Teaneck, NJ of all places) for about thirty years and he brought several items to Ghana , such as a car. I figured he must have experience in this sort of thing. Turns out that a Ghanaian he used to live with in the Bronx ships containers from New York to Ghana and divides up the container among several clients. Perfect.

 

There's a phrase in Twi that literally translates into 'you have done something.' Seems like a trivial observation, but this phrase is used in practice to mean 'nice job' or something to that effect. However, 'you have done something' seems more appropriate here because it can be such a hassle to get anything done.

 

Some challenges are due to lack of infrastructure or technology. For example, sending an email or making a photocopy, tasks that would be practically instantaneous in an American office, require equipment that simply is not widely available here. You have to go somewhere with an internet connection, for example, and that requires transportation (see lack of infrastructure). And if the electricity isn't working (see lack of infrastructure), well then you'll just have to come back another day.

 

Other challenges are due to a somewhat different attitude or expectations towards work. I'm sure that economic development is a complicated thing. Some claim that culture matters. Others say it doesn't.

 

All I know is that Ghana is home to the six-hour meeting, a real productivity killer. Actually, the meeting itself only lasts about four hours, but it always starts two hours late. I ask other teachers at my school why we're always starting two hours late and the standard response is that we're on 'African Time.' I've come to see 'African Time' as an unfortunate remnant from the past when there was no modern infrastructure and before watches and other modern conveniences make it possible for most people to come on time most of the time. It's something that could easily be ended if only people, specifically the leadership (school headmaster in my case), decided to do it.

 

But they don't and African Time persists. In my experience, I've seen a generally more relaxed view of work. Granted my only comparison is to New York where it's perhaps a bit intense.

 

We are repeatedly told during training, and I think it's true, that Peace Corps Volunteers can't change a culture. It's not something that possible to do nor is it something that should be done. All you can do is do your job as best as you can and people may or may not pick up on it.

 

But it's easy for volunteers to look at what's going on around them and not live up to their own expectations. Things can be de-motivating or frustrating, and some volunteers may tend to follow the examples of others. The challenges of living in Ghana can compound the problem either by providing a sense of achievement merely for succeeding at day-to-day activities or by consuming too much time and energy.

 

Somehow that all relates to my recent adventures in importing. In part 2, I'll go into too much detail about what it's like to work with government ministries in Accra and look forward to the surprise twist at the end/middle (no one knows??) that no one expected!

 

 

Addendum #1: More pictures added.

 

Addendum #2: The electricity situation has suddenly improved. The electricity still goes off but for far fewer hours. The downside is that the schedule is unpredictable. Previously, the 12 hour blackouts were like clockwork (and not a clock on African Time). Lights went off exactly as expected. Now, I'm sitting at my computer in fear that it can go off at any time.

 

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